Telecommunicators should use _________ listening.

Active listening is essential for telecommunicators because it requires full engagement in the conversation, allowing them to comprehend and respond effectively to the information being shared. This form of listening involves not just hearing the words but also understanding the intent and emotions behind them.

When telecommunicators engage in active listening, they can better assess the situation, clarify details, and provide accurate information to responders or the public. It enhances communication and builds rapport, making the callers feel heard and supported, which is vital in emergency situations where clear communication can impact outcomes.

In contrast, critical listening primarily focuses on evaluation and judgment, which may not foster the supportive environment needed during emergency calls. Interrogatory listening involves questioning techniques that may not be appropriate in a high-stress situation. Interpretive listening, while also valuable, may focus more on understanding underlying meanings rather than actively engaging with the speaker. Thus, active listening is the most effective approach for telecommunicators to ensure clear, empathetic, and efficient communication.